Return & Refund Policy

Last Updated: November 7, 202At magazine-ofertas, customer satisfaction is our priority. We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds when shopping for Desk Box and Generators through our website.

By placing an order with magazine-ofertas, you agree to the terms outlined in this policy, subject to your mandatory consumer rights under Brazilian law.

1. Return Policy

At magazine-ofertas, we offer free returns within 14 business days, subject to applicable return conditions.

If you are not satisfied with your purchase or have received an incorrect or damaged product, you can contact our customer support team to request assistance with a return.

Please contact us within the applicable return period.

2. Return Eligibility

To qualify for a return, products should generally:

• Be in their original condition.
• Include original packaging and accessories, where applicable.
• Be accompanied by proof of purchase or order information.
• Not show damage caused by improper use or handling.

These conditions do not restrict any mandatory return or warranty rights provided by Brazilian consumer protection laws.

3. Free Return Shipping

magazine-ofertas provides free returns for eligible products.

Customers will not be charged a return shipping fee for approved returns covered by this policy. Please contact our support team before sending any product back to receive return instructions.

4. How to Request a Return

To request a return from magazine-ofertas, follow these steps:

1. Contact our customer support team by email or phone.
2. Provide your order number and relevant purchase details.
3. Explain the reason for your return.
4. Our support team will review your request and provide further instructions.
5. Follow the return instructions provided by our team.

Please do not send products to our business address without receiving return instructions first.

5. Refund Policy

Once your returned product has been received and inspected, magazine-ofertas will notify you about the approval or rejection of your refund request.

If your refund is approved, it will be processed within 3 business days after approval.

Refunds will be handled in accordance with applicable consumer protection laws and the original payment circumstances.

6. Cash on Delivery (COD) Refunds

magazine-ofertas currently accepts Cash on Delivery (COD) as its only payment method.

If you paid for your order in cash upon delivery and qualify for a refund, please contact our support team.

We will coordinate the appropriate refund method and request the necessary information to complete the refund.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact magazine-ofertas as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product, if applicable.

Our team will review your request and provide an appropriate solution, including a return, replacement, or refund where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact magazine-ofertas as soon as possible.

Cancellation requests are subject to the order’s processing and shipping status and applicable consumer rights.

If you have already received your order, you may request a return in accordance with this policy and applicable law.

9. Refund Processing Time

Our standard refund processing timeframe is:

• Return Request Review: After receiving your request.
• Product Inspection: Where applicable.
• Refund Approval: After verification.
• Refund Processing: Within 3 business days after approval.

Please note that the time required to complete a refund may vary depending on the agreed refund method and applicable procedures.

10. Exchanges and Replacements

If you receive an incorrect, damaged, or defective product, please contact magazine-ofertas for assistance.

Depending on product availability and the circumstances, we may offer a replacement, exchange, or refund in accordance with applicable laws.

11. Contact Us

If you have any questions regarding returns, refunds, damaged products, or order cancellations, please contact our customer support team.

Trade Name: magazine-ofertas

Phone Number: +55 69 99356-3577

Email Address: support@magazine-ofertas.com

Business Address: R. Sócrates, Jardim Bandeirantes, Cacoal – RO, 76961-846, Brazil

Country: Brazil

12. Policy Updates

magazine-ofertas reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

Our policies will always be applied subject to mandatory consumer protection rights under Brazilian law.

Thank You for Shopping With Us!

At magazine-ofertas, we value your trust and are committed to providing a positive shopping experience. Thank you for choosing our store. We appreciate your business!